Privacy Policy

CingleVue International Pty Ltd Privacy Policy

Thank you for visiting CingleVue’s (“CingleVue”) Internet web site (“Site”) located at the URL This Privacy Policy details certain policies implemented throughout CingleVue governing CingleVue’s use of personally identifiable information provided to CingleVue via this Site, through customers’ voluntary reporting of information around product and/or system errors (“Error Reports”) or through customers’ voluntary reporting of the installation of the CingleVue software.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, CingleVue may need to update this Privacy Policy from time to time. If so, CingleVue will post its updated Privacy Policy on our Site located at so you are always aware of what personally identifiable information we may collect and how we may use this information. CingleVue encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or continued transmission of Error Reports to CingleVue will be subject to the then-current Privacy Policy.

Information Collection and Use

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, to use certain services, we may require you to register for an account, or we may invite you to submit questions or comments or request information, participate in surveys, questionnaires or contests, download trials or demonstrations, subscribe to newsletters or email alerts or participate in community forums. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, email address, job title, address and phone number. We may use your personally identifiable information to deliver certain services, products or information you have requested, verify your authority to enter certain password protected areas of the Site, send you notices for products and/or services that you have used or that may be of interest to you (if you have opted in to receive such notices) and improve the content and general administration of the Site.

If you are a registered user and post to any of the Sites community forums, other registered users of this Site may view your username and may send you emails, but they will not be able to see your actual email address unless you have elected to allow other registered users to see your email address. CingleVue collects usage statistics of CingleVue website as well as the CingleVue application through embedded Google Analytics code to better understand the customer behaviour. If you prefer to opt out of this feature in the application please contact us and we will guide you on the opt-out process.

If you choose to transmit an Error Report to CingleVue, we may collect personally identifiable information that is included in the information that you elect to include in the Error Report that you provide to us. We will use the personally identifiable information included in such Error Reports only to troubleshoot problems and errors and to prevent similar errors. Except as stated in this Privacy Policy, we will not further use or nor will we disclose any personally identifiable information included in these Error Reports. When you install any CingleVue software, you will have the option to notify CingleVue of your installation. If you choose to notify CingleVue of your installation, we may collect personally identifiable information that is transmitted with your notification such as your email address, your domain and the version that you have installed. We will use the personally identifiable information included with such notifications to improve the quality of CingleVue software and to manage and provide you with support and for marketing analysis. We may also use this information to send you marketing messages about products and services that might be of interest to you.

Children’s Privacy

CingleVue recognises the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. No personally identifiable information is collected by CingleVue and CingleVue’s services and Site are not intended for children under the age of 13. CingleVue does not target its services or this Site to children under 13. CingleVue does not knowingly collect personally identifiable information from children under the age of 13.


We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you. Cookies must be enabled for you to use certain areas of the Site. Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, and we may analyse this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyse trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use. We may share this aggregate information with third parties to assist them in targeting advertisements to appropriate audiences.


We may provide your personally identifiable information that we collect and the data generated by cookies to the vendors and service agencies that we may engage to assist us. For example, we may provide your personally identifiable information to an organisation in order to complete a service (e.g., process your payment) or diagnose an error. Such third party entities will be obligated to a written confidentiality agreement that is at least as protective of your personally identifiable information as the terms of this Privacy Policy and they will not be permitted to further distribute your personally identifiable information. We will also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority. We will not sell your personally identifiable information to any other company or organisation except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganisation in which CingleVue participates or to a purchaser of all or substantially all of CingleVue’s assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which CingleVue does not have control (“External Web Sites”). Such links do not constitute an endorsement by CingleVue of those External Web Sites. You acknowledge that CingleVue is providing these links to you only as a convenience, and further agree that CingleVue is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Data Integrity & security

We process your personally identifiable information in ways compatible with the purpose for which it was collected or subsequently authorised by you, the individual. To the extent necessary for such purposes, we take reasonable steps to make sure that your personally identifiable information is accurate, complete, current and otherwise reliable with regard to its intended use. We may employ procedural and technological measures, consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorised access, disclosure, alteration or destruction. CingleVue may use encryption, secure socket layer, firewalls, internal restrictions, password protection and other security measures to help prevent unauthorised access to your personally identifiable information.

Correction/Updating Personally Identifiable Information

CingleVue provides you with the ability to review, correct and delete any of the personally identifiable information that you have provided to us. If you wish to review or correct any information you have provided to us, you may contact us by email at: We may limit or deny access to your personally identifiable information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by applicable laws or regulations.

If you have any questions regarding this Privacy Policy please contact us via email at:

This Privacy Policy was last updated: March 27, 2012 ?This Privacy Policy is effective as of: March 27, 2012